Nutriveta products are consumable goods. Returns are accepted only under the conditions below.

1) Eligible Cases

We accept return/replacement requests only if:

• Wrong item dispatched (different product/variant than invoice)

• Transit damage (torn bag, leakage, wet/damaged packing at delivery)

• Verified quality issue (sealed bags only, subject to verification)

2) Not Eligible

Returns/replacements are not accepted for:

• Opened/used bags or partially consumed products

• Improper storage after delivery (moisture, direct sunlight, contamination)

• Issues reported after the time window below

• Performance variation due to farm management, climate, water quality, or feeding practices (not a product defect)

3) Reporting Time Window

To be considered, you must report:

• Within 24 hours of delivery for transit damage / wrong dispatch

• Within 7 days of delivery for suspected quality issues (sealed bags only)

4) Evidence Required

Share on WhatsApp/email:

• Order number / invoice copy

• Photos/videos showing damage/issue (bag stitching, label, batch/lot, and overall condition)

• Delivery proof (LR/acknowledgement if applicable)

5) Resolution

After verification, we will offer one of the following:

• Replacement of affected quantity, or

• Credit note for next order, or

• Refund (only where applicable and approved)

6) Return Pickup / Freight

• If the issue is due to our error (wrong dispatch/verified damage/verified defect), we will arrange pickup or reimburse reasonable return freight.

• If approved exceptionally for other reasons, return freight will be borne by the customer.